Privacy Policy

This Privacy Policy explains what personal data ProRender collects, why, and how it's used. ProRender is operated by John Smith, trading as ProRender ("we", "us", "our"), who is the data controller for the information described below. If you have questions, email hello@prorender.co.

1. What we collect

• Account data — your email address and a securely hashed version of your password (we never store your password in plain text).
• Your content — the product photos you upload, and the enhanced images we generate from them.
• Payment records — which pack you bought, the price, and the status of the purchase. Your card details are handled entirely by Stripe; we never see or store them.
• Usage data — your token balance, enhancement history, and the IP address used at signup (kept briefly to prevent abuse of free signup tokens).
• Support & account emails — verification and password-reset emails we send you.
• Error diagnostics — if something goes wrong while you're using the Service, technical details about the error may be sent to our error-monitoring provider to help us fix it.

2. How we use it

• To provide the Service — processing your uploads, generating enhancements, and tracking your token balance.
• To process payments and keep purchase records.
• To send account-related emails (verification, password resets, receipts).
• To prevent fraud and abuse, such as scripted mass account creation.
• To diagnose and fix technical problems.
• To comply with our legal obligations.

We don't use your data for advertising, and we don't sell it to anyone.

3. Who we share it with

We use a small number of third-party providers to run the Service. Each only receives the data it needs to do its job:

• Our AI image-processing provider — processes the photos you upload to generate your enhancements.
• Stripe — processes card payments for token purchases.
• Sentry — receives technical error reports to help us fix bugs.
• Our email provider — sends account verification and password-reset emails on our behalf.

These providers may process data outside the UK/EEA; where that happens, they do so under their own standard contractual safeguards. We don't share your data with anyone else, and we don't sell it.

4. How long we keep it

We keep your account data, uploaded photos, and enhanced images for as long as your account is active. If you'd like your account and data deleted, email hello@prorender.co — we'll action deletion requests within 30 days. Purchase records may be kept longer where we're required to for accounting or tax purposes.

5. Your rights

Under UK data protection law, you have the right to:

• Ask what personal data we hold about you, and get a copy of it.
• Ask us to correct inaccurate data.
• Ask us to delete your data or account.
• Object to, or ask us to restrict, certain processing.
• Ask for your data in a portable format.

To exercise any of these, email hello@prorender.co. You can also complain to the UK Information Commissioner's Office (ICO) if you believe we haven't handled your data properly.

6. Cookies

We only use essential, functional cookies — to keep you logged in and to protect the Service against cross-site request forgery. We don't use advertising or tracking cookies.

7. Security

We use reasonable technical measures to protect your data, including encrypted connections (HTTPS), hashed passwords, and restricted access to production systems. No online service can be guaranteed 100% secure, but we work to keep the risk as low as we reasonably can.

8. Children

The Service isn't intended for anyone under 18, and we don't knowingly collect data from children.

9. Changes to this policy

We may update this policy from time to time. If we make material changes, we'll update the date at the top of this page.

10. Contact

Questions about this policy or your data? Email hello@prorender.co.